Technology Support

Technical support is available 24 hours a day, every day.

  • Are you an alumni/past attendee and your account is showing as disabled? 
  • Forgot your ERAU password?  Reset your password.
  • Email Non-critical issues to: ITSupport@erau.edu. Please note that for security purposes, we are unable to process account related issues via email.  For account related issues, please use our chat service or call directly to speak with technical support.
  • Self-Service  is available only to students, faculty and staff. Create a new request, check the status of an existing request, or search for an answer in the knowledge base.
  • Chat — use our Online Chat service to chat live with a technical support person. This service can also allow the use of remote access where the support person, with your permission, can access your desktop to assist you.
  •  Call Directly
    • Daytona Beach: 386-226-6990
    • Prescott: 928-777-6990
    • Worldwide Toll Free in the U.S.: 866-227-8325
    • Worldwide Outside of the U.S.: +1-386-226-6990