Technical support is available 24 hours a day, every day.
For instant support, speak with a live agent via chat or by phone:
Phone
386-226-6990
Daytona Beach Campus
928-777-6990
Prescott Campus
866-227-8325
Worldwide
(Toll Free)
+1-386-226-6990
Worldwide
(Outside USA)
Email us for non-critical issues, and receive a response within 2 hours.
Please note that for security purposes, we are unable to process account-related issues via email.
Chat
Chat with one of our technical experts.
Technology Support
Access Technology Support to view services, review the status of an existing request or browse for an answer in our extensive knowledge base.
You must be logged in to use self-service.
Forgot your ERAU password?
For other account-related issues, please use our Chat service or call directly to speak with technical support.
For security purposes, we are unable to process account-related issues via email.
Alumni/Past Attendees
Students have access to ERNIE and ERAU email for two years from the date of your last completed course or graduation. If your account shows as disabled, you must re-apply to the university to re-enable your account and register for classes.
Other services available to alumni/past attendees:
- Official Transcript Request: This requires your 9-digit student ID number.
- 1098T Tax Form Request
- Alumni Online Community: Stay informed about alumni events and search for former classmates.
IT Support for Brazil - English for Air Traffic Control
Este link é específico para alunos brasileiros do curso English for Air Traffic Control (EATC). O envio deste formulário gerará um tíquete/relatório de TI que será endereçado pelas equipes da ERAU no Brasil.