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Technology Support
Access Technology Support to view services, review the status of an existing request or browse for an answer in our extensive knowledge base.
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Forgot your ERAU password?
For other account-related issues, please use our Chat service or call directly to speak with technical support.
For security purposes, we are unable to process account-related issues via email.
Alumni/Past Attendees
Students have access to ERNIE and ERAU email for two years from the date of your last completed course or graduation. If your account shows as disabled, you must re-apply to the university to re-enable your account and register for classes.
Other services available to alumni/past attendees:
- Official Transcript Request: This requires your 9-digit student ID number.
- 1098T Tax Form Request
- Alumni Online Community: Stay informed about alumni events and search for former classmates.
Auxiliary Access
Students may grant up to three people access to their educational and financial information using Auxiliary Access. Once the student has provided access and shared the password, go to http://mystudent.erau.edu to access the Auxiliary Portal.
IT Support for Brazil - English for Air Traffic Control
Este link é específico para alunos brasileiros do curso English for Air Traffic Control (EATC). O envio deste formulário gerará um tíquete/relatório de TI que será endereçado pelas equipes da ERAU no Brasil.